How NextTurn handles personal and clinic data

This policy explains how we collect, use, store, and protect data across the NextTurn website, QueueCare, the Android app, and related clinic appointment services.

Last updated July 6, 2026

Overview

A practical privacy policy for a production SaaS and clinic platform

We keep this policy readable and specific so patients, clinics, and visitors understand how data is handled.

NextTurn (NextTurn) provides a website, QueueCare, clinic appointment workflows, and queue management tools for clinics and patients in India.

By using our services, you agree that we may collect and process information needed to operate the platform, improve reliability, and deliver support.

Information we collect

We may collect name, mobile number, email address, clinic information, doctor information, appointment information, browser information, device information, cookies, and analytics data.

Why we collect data

We use data to create accounts, verify clinics, manage appointments, display live queue information, deliver notifications, answer support requests, improve the product, and meet legal or operational obligations.

How data is stored and protected

Data is stored using secure hosting and database infrastructure, with access controls, limited internal access, transport encryption where supported, and operational safeguards intended to reduce unauthorized access or misuse.

Data retention

We retain data only as long as necessary for the purposes described in this policy, unless a longer period is required by law, dispute handling, fraud prevention, clinic operations, or technical auditing.

Your rights

You may request access, correction, or deletion of your account data, subject to platform obligations and legal requirements. You can also request account deletion by contacting support.

Cookies and analytics

We may use cookies, analytics, and similar technologies to improve performance, understand usage, and remember preferences. You can control cookies through your browser settings, though some features may not work properly without them.

Firebase services and hosting

Some product features may use Firebase services for authentication, messaging, analytics, or notifications. The website may also be hosted with modern cloud hosting providers. These providers process data only as needed to support service operation.

Future payment processing

If payment processing is added in the future, we will update this policy and explain the relevant payment provider, security controls, and checkout data handling before the feature is used.

Children's privacy

NextTurn is not intended for children to use independently. If we learn that we have collected personal data from a child without appropriate consent, we will take steps to delete it where required.

Policy updates and contact information

We may update this policy as the product grows. When we do, we will revise the Last Updated date. If you have questions, contact support@nextturn.in or visit the contact page.